the skills you need…
- Factual analysis
- Information gathering
- Self-awareness & reflection
- Restitution brainstorming sessions
- Emotional regulation
- risk management
- De-escalation techniques
- Counter-analysis of probable objections
- Analysis of potential communication breakdowns
- Effective use of tone & body language
- persuasive Communication
…taught by the world’s only apology expert
become more tactical and more tactful. work 1-on-1 with the apology expert.