Acknowledge harm in full detail
Starting the apology by recounting the harmful conduct in full detail denotes the subject of the conversation. It also protects against bringing up irrelevant matters.
Provide contextual details
providing contextual details gives the victim the whole picture of the harm. it also allows the wrongdoer to apologize for the totality of the harm in a single effort.
contextual details
relevant information to a harm, which a victim may not be aware of, but requires to have full understanding of the depth, extent, or nature of the harm