– Christopher Voss, FBI hostage negotiator
An apology is:
A negotiation…
…for forgiveness.
Forgiveness
the victim’s release of the wrongdoer from responsibility of pain caused by the wrongdoer’s harmful conduct
harm
damage to victim resulting from damaging conduct
victim
the person who suffered from a harmful conduct and is due an apology
Wrongdoer
the person who did a harmful conduct to another and owes an apology
